What is AI?
AI refers to the ability of computers to solve human-like tasks. Chatbots are a specific application of AI that are used to automatically interact with users in natural language. An example of a chatbot is Amazon Alexa, while ChatGPT is an example of AI-based natural language processing that targets machine learning algorithms and human-like conversations with users.
Why AI?
Digital transformation requires automated processes and AI is an important technology to achieve this goal. The demands on customer service and the automation of processes are constantly growing, and AI can help to overcome these challenges. Large companies are already turning to AI and using it to improve their business processes and better serve their customers.
Another advantage of AI is its ability to enable personalised interactions with customers. AI systems can use large amounts of data to recognise patterns and preferences of customers and make personalised recommendations.
Our services
AI is not only an integral component of the digital transformation of energy supply companies, but also brings unrivalled benefits, particularly in the area of customer service. Chatbots, a specialised application of AI, enable natural and human-like communication with customers. These bots can be used on various platforms such as customer portals, websites, social media and messaging platforms to handle customer enquiries and thus improve customer service.
We also harness the power of AI to optimise your company’s processes. Machine learningalgorithms and other AI technologies can be used to automate processes, thereby reducing errors and cutting costs. We ensure seamless integration into SAP and non-SAP systems.
Another milestone is the personalisation of customer conversations. With the ability to process large amounts of data, our AI systems can recognise customer patterns and preferences and make personalised recommendations. In this way, we can increase customer satisfaction and strengthen customer loyalty.
New to our range of services is a series of specific state-of-the-art, die auf dem AI solutions :
- Email summarisation: our AI helps to manage the abundance of daily emails by extracting the important details and providing a concise summary.
- Data extraction from emails: Our system can automatically extract key data from emails and use this information for further processes.
- Reply to emails: With minimal input from the clerk, our AI creates appropriate and efficient replies to incoming emails.
- Internal company database: With our AI-supported chatbot technology, employees can easily access company data and information, be it training courses, prices or other internal data. They have their own personal knowledge carrier at their side!
With our ready-made AI solutions , you can achieve a fast return on investment . Let’s discover the possibilities of AI in your company together and find the right solution for you.
Azure Open AI solutions
With Azure Open AI, you can use our innovative AI solutions independently of your system. We take care of finding the right AI for your requirements and integrating it into existing systems.
Classification & routing
Recognise the customer request from the enquiry (email, telephone, etc.) with classification by category and routing to the right employee
Summary & data extraction
Brief summary of the request and recognition of the author’s mood as well as extraction of all relevant data for the agent and follow-up processes
Response
Automatic generation of a response from just a few instructions from the agent in well-formulated and friendly language
Company chatbot
‘Omniscient colleague’ for internal employees who knows all company information. (manuals, training courses, prices, etc.)
GDPR-compliant::
Thanks to Azure, all services are GDPR-compliant and ISO-certified and are hosted in Europe / Germany!
Our offer for you
- Presentation and business case of our AI solutions
- On-site or remote workshop „AI for utilities“
- Requirements analysis and evaluation of the suitable solution and AI, such as ChatGPT, Google Natural Language, IBM Watson
- Proof of concept of a selected use case
- Optional combination with RPA to further increase efficiency – system-independent
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